Contact 2019

We are here to help.

[edgtf_section_subtitle subtitle_text=”Love Team Stendhal x.” text_align=”left”]

At Stendhal we aim to make your experience as smooth as possible, so select the category that fits your enquiry to ensure your receive the relevant information and the correct department.

Stendhal Festival Limited
Reg Office: Northern Ireland
Address: Ballymully Cottage Farm, Limavady, BT49 0NQ
Company No. 618737
Contact Number: 07936783420

[edgtf_tabs style=”horizontal_tab” title_layout=”without_icon”][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Tickets”]

If you need support in relation to a ticket purchase, please select an option below.

[edgtf_accordion style=”toggle”][edgtf_accordion_tab title=”I have already purchased my ticket.”]
[edgtf_section_subtitle subtitle_text=”Please select an option below.” text_align=”left”]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I haven’t recieved my ticket.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184670156-534ce0ef-6d1c”]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I cannot log into my account.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184607608-dcc956e1-59d7″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I would like to change my ticket.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967798-a7b4ac50-ed64″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I require a refund.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184732828-82f2c112-c486″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967727-d637c281-ef9f” background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I would like to change my ticket.” text_align=”left”]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I would like upgrade my ticket to include camping.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184371538-6d87254e-12af”]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I would like to add an addtional child / children to my family ticket.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184510660-c3d1651a-ae10″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I would like to add a ticket bolt on.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184490049-369d33ce-a780″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I would like to change the name on my ticket.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184569959-2ebe7fc5-3516″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967798-a7b4ac50-ed64″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I would like to upgrade my ticket to include camping.” text_align=”left”]

Tickets cannot be upgraded online after 1st July and must be done at the gate thereafter. This is dependant on stock availability. Please check our social media channels before arriving on site for updated ticket availability to avoid disappointment.

[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967798-a7b4ac50-ed64″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I would like to add a ticket bolt on.” text_align=”left”]

All ticket bolt on’s can be purchased from our online shop.
Please ensure you are logged in to your account before adding the bolt on to your cart, by clicking on this link.

You will be unable to complete the purchase unless you have already purchased a weekend camping ticket.

Please note some bolt on’s may already be out of stock. If you would like to be added to a waiting list, click on this link.

[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967798-a7b4ac50-ed64″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I would like to add an additional child / children to my family ticket.” text_align=”left”]

You will be able to add an additional child / children to your ticket at the gate.

[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967798-a7b4ac50-ed64″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I would like to change the name on my ticket.” text_align=”left”]

Names on e-tickets cannot be changed.
Tickets are validated at the entrance using the unique barcode on your e-ticket.
If you have purchased this ticket as a present or have sold your ticket, please provide the recipient with your contact details should an issue arise.

[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967727-d637c281-ef9f” background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I cannot log into my account.” text_align=”left”]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I forgot my password.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184617890-6848077b-125a”]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I entered the wrong email when purchasing my ticket.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184635268-44430728-5f49″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I have reset my password and still cannot log in.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184651448-ed50cd91-7d26″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184607608-dcc956e1-59d7″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I forgot my password.” text_align=”left”]

Please click on this link and choose the option “Forgot password”.

[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184607608-dcc956e1-59d7″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I entered the wrong email when purchasing my ticket.” text_align=”left”]

Please complete this form –

[contact-form-7 404 "Not Found"]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184607608-dcc956e1-59d7″ background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I have reset my password and still cannot log in.” text_align=”left”]

Please complete this form –

[contact-form-7 404 "Not Found"]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967727-d637c281-ef9f” background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I haven’t received my ticket.” text_align=”left”]

Processing of ticket orders can take up to 48hrs. A confirmation and e-ticket will be sent to the email used during the checkout stage once processed. Certain email providers may add this to your junk folder due to the attachment. (Please check there first).

All tickets purchased will also be stored in your Stendhal account and can be downloaded from there.

To log into your account, click on this link.
Enter the email address used when purchasing the ticket.

If you have forgotten your password it can be reset on the log in page.

[edgtf_button size=”” type=”” target=”_self” icon_pack=”” font_weight=”” text=”I have logged into my Stendhal account and cannot see my ticket.” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184698838-53180b59-f3f5″]
[edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560184670156-534ce0ef-6d1c” background_color=”#f9ce22″]
[edgtf_section_subtitle subtitle_text=”I have logged into my Stendhal account and cannot see my ticket.” text_align=”left”]

Please complete the following form –

    Payment was taken already from my bank account (required)

    [recaptcha]

    [edgtf_button size=”” type=”” target=”_self” icon_pack=”linea_icons” linea_icon=”icon-arrows-circle-left” font_weight=”” text=”Back” link=”https://www.stendhalfestival.com/?page_id=23894&preview=true#1560183967727-d637c281-ef9f” background_color=”#f9ce22″]
    [edgtf_section_subtitle subtitle_text=”I require a refund.” text_align=”left”]

    Stendhal Festival does not offer refunds on tickets, unless the event is cancelled. Full details can be found in our terms and conditions at the following link.

    [/edgtf_accordion_tab][edgtf_accordion_tab title=”I was wondering which ticket to purchase?”]

    Please find a selection of some of our ticket types below. The 2 main categories are Over 18’s and Family.

    Each of these come in both camping and non camping to suit your needs.

    There are a number of bolt on options available as well once you have committed to the experience of the summer. On our shop page, there is a helpful filter available to find a ticket that will both suit your needs and budget.

    Don’t take our word for it, ask someone who has already gone by visiting one of our social media groups on Facebook.

    [/edgtf_accordion_tab][edgtf_accordion_tab title=”I would like to be added to a waiting list for a ticket that is currently sold out.” el_id=”waiting-list-sold-out-stendhal”]

    You may find that the particular ticket or bolt on you wanted is currently sold out.

    In certain cases we have been able to re-jig things on site, to allow for a little more space. So if you would like to be the first to know, if that “ticket of the summer” becomes available, please complete the form below.

    At Stendhal we aim to be as accommodating as possible, but we cannot guarantee ticket availability, so its best to buy the best ticket you can get today!

    [contact-form-7 404 "Not Found"][/edgtf_accordion_tab][edgtf_accordion_tab title=”I am having trouble purchasing a ticket.”]

    If you don’t have access to a debit or credit card to purchase online. Please visit our outlets page to find the closest one to you.

    Bolt on:
    If you are having trouble purchasing a bolt on ticket, please ensure you have logged into your account first and have already purchased a weekend camping ticket.
    If you purchased your camping ticket from an outlet, please contact us by completing the form below.

    Unfortunately we cannot take payment over the phone at this time.

    [contact-form-7 404 "Not Found"][/edgtf_accordion_tab][/edgtf_accordion][/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Disability/Accessibility “]

    Stendhal is committed to making our festival as accessible as possible for all our customers.

    We are always looking to make our Festival an inclusive space for everyone.

    If you need any information our Accessibility Officer can be contacted at the email below for access-related enquiries and applications.

    accessibility@stendhalfestival.com

    [/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Volunteers”]

    If you would like to volunteer at this year’s festival, please visit our volunteer page to get some further information.

    If you have already completed the application and would like further information, please contact our Volunteer Co-ordinator Glenda Rolston.

    glenda@stendhalfestival.com

    [/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”General Enquiry”]

    If you haven’t been able to find the relevant information or department listed, please complete the form below.

    Our staff will be in contact with you as soon as possible. Please be advised general inquiries response time can be up to 3 working days. This may be longer when nearer the time of the festival, so please do try to be as patient as possible.

    [contact-form-7 404 "Not Found"][/edgtf_tab][/edgtf_tabs]
    [edgtf_tabs style=”horizontal_tab” title_layout=”without_icon”][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”PR”]

    Should you need any information regarding PR for Stendhal Festival, please contact our PR & Comms Director John Cartwright at the email below.

    press@stendhalfestival.com

    [/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Brand Partnerships”]

    Stendhal Festival offer a range of partnership opportunities.

    We aim to work creatively with all partners to achieve results and to enhance our visitors’ experience.

    If you would like to find out more about sponsorship options or discuss brand partnership ideas, please email partnerships@stendhalfestival.com

    [/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Food Trading”]

    We are always on the lookout for food traders that can offer our audience anything from that first cup of coffee in the morning to a taste experience from all parts of the world.

    More information can be found on our Vendor application page.

    [/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Non-food Trading”]

    If you would like to trade at Stendhal, we support local artists and crafters to provide possible trading locations across the site.

    If you would like further information please visit our vendor application page for more details.

    [/edgtf_tab][edgtf_tab icon_pack=”font_awesome” fa_icon=”” tab_title=”Arts & Ents. Applications”]

    Arts & Entertainment applications have now closed for this year. But drop us a line anyway, we love to see and hear new things!!

    [/edgtf_tab][/edgtf_tabs]